SinglePoint is St Helena’s 24/7 telephone advice line available for people facing incurable illness, and for their families, friends and carers in north east Essex.
You can call SinglePoint on 01206 890 360 to refer into any St Helena service or to call for help, information or for support to coordinate other health and social care services.
Our SinglePoint team can make an assessment over the phone and help people access the support they need when they need it. They work closely with the GPs, community nurses and out of hours doctors as needed to manage the situation.
In a crisis our expert nurses or other professionals may visit at home in response.
The SinglePoint service also includes St Helena’s Virtual Ward which provides personal care and support to people thought to be in the last 12 weeks of life, helping with all hygiene needs such as washing and mouth care, as well as providing support to the family, in the comfort of their own homes.
The aim of the Virtual Ward is to help patients remain at home if that is their preferred place of care, and to prevent unwanted or inappropriate admission to hospital or the Hospice. The team can also support patients to be discharged from hospital, if home is the preferred place of care at the end of life.
For further information about SinglePoint or the Virtual Ward, or to find out how else St Helena can support you, please visit www.sthelena.org.uk
You can also refer yourself to St Helena for support at www.sthelena.org.uk/refer
